When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-8 business days
International: 10-20 business days
Where will my order ship from?
MANELIK work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise - If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
How are your products made?
MANELIK work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts – we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
PRICING AND PAYMENT
Prices subject to change without notice. Online prices, offers and selection may vary from our retail store and are subject to change. Currently, we accept the means of payment available on our website.
VALIDATING YOUR ORDER
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment and shipping address.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. MANELIK reserves the right at any time after receipt of your order to accept or decline your order for any reason.
MANELIK is committed to respecting the privacy rights of online visitors to our Site. MANELIK also recognizes the importance of protecting information collected about you.
While visiting the MANELIK site, we may ask you to register and/or provide information that personally identifies you, including but not limited to any name, address, telephone number, email address, birth date, credit card or payment information, or other information that could be used to contact you or any other identifying information that you may disclose to MANELIK for purposes of interacting with our site, including, for example, when you ask for information, enter a contest, order our products, or download material ("Personal Information").
Unless otherwise required by law, MANELIK does not disclose any Personal Information to third parties. However, MANELIK reserves the right to make exceptions, such as when we believe that an emergency, illegal activity or some other reasonable basis exists for notifying or providing such information to the appropriate authorities.
ERRORS ON OUR SITE
Prices and availability of products and merchandise are subject to change without notice. Errors will be corrected where discovered, and MANELIK reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, MANELIK will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited. Users may not modify, remove, delete, augment, or in any way change the content of the MANELIK web site. Content included on or comprising the MANELIK site including information, data, software, photographs, typefaces, sounds and other material is protected by copyright, trademark, patent or other proprietary rights.
LIMIT OF LIABILITY
The MANELIK web site is provided on an “as is” and “as available” basis. The owners of MANELIK cannot warrant that use of the MANELIK site will be uninterrupted or error-free.
Every effort is made to be sure the content of the MANELIK web site is accurate and complete. However, the owners of MANELIK do not warrant the accuracy, integrity or completeness of the content provided. No oral advice or written information given by MANELIK or its Associates shall create a warranty.
Under no circumstances shall the owners of MANELIK or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the MANELIK site, including but not limited to reliance by you on any information obtained from the MANELIK site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. Any user hereby acknowledges that this paragraph shall apply to all content and merchandise.
USERS AGE 13 OR UNDER
The MANELIK site is intended for use by individuals 13 years of age or older. Children under the age of 13 should get the assistance of a parent or guardian to use this site. MANELIK is concerned about the safety of our children when they use the internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13. If we become aware that a subscriber is under the age of 13, we will remove his or her personal information from our files.
POLICY ABUSE/SOCIAL MEDIA ABUSE/BULLYING
MANELIK reserves the right to refuse service to any customer that abuses any of these terms. MANELIK reserves the right to refuse service to any customer that bullies or abuses MANELIK, our employees, dealers, artists, customers, affiliates, sponsors, etc. on social media, via email, via phone or any other public website. MANELIK reserves the right to refuse service to any customer that uses online reviews or posts as a form of extortion or slander.